Legal

Terms & Conditions

For legal review. These terms are published for transparency while they are reviewed by our legal adviser.

These terms apply to every quotation, booking and service provided by GOTRIPS W.L.L (“GoTrips”, “we”), a travel agency licensed in the Kingdom of Bahrain (CR 185576-1, BTEA tourism licence 9bcc7014a7). By asking us to make a booking, you accept them on behalf of everyone named in the booking.

1. Our role

GoTrips arranges travel services (flights, hotels, packages, visas, insurance, transfers and related services) as an agent for airlines, hotels, tour operators, insurers and other suppliers. Each service is provided by that supplier under its own conditions of carriage, fare rules or terms, which you accept when you book and which we will send you or point you to on request. Our own responsibility is to make the booking accurately and to handle it with reasonable care.

2. Quotations and bookings

  • A quotation is valid for the period stated on it. Airfares and hotel rates can change until the ticket is issued or the room is confirmed and paid for.
  • A booking is confirmed when we have received the payment we asked for and have sent you the confirmation, ticket or voucher.
  • You must check every confirmation at once and tell us the same day if a name, date or route is wrong. Names must match the passport exactly; corrections after ticketing may cost a supplier fee.

3. Prices and payment

  • Prices are quoted in Bahraini dinars (BHD) unless stated otherwise, and include the taxes and fees we know of at the time. Airport, resort or city taxes collected locally are not included unless stated.
  • Payment is made to GOTRIPS W.L.L by the methods we confirm to you in writing. We issue an invoice for every payment.
  • Where a supplier charges in another currency, the BHD amount may vary with the exchange rate until it is paid.

4. Changes and cancellations

  • Changes and cancellations follow the fare rules or terms of the supplier, which may include non-refundable fares, change fees and cancellation charges up to the full price.
  • Ask us for the exact charge before deciding; we will tell you in writing. GoTrips may add a reasonable service fee for handling a change or a refund, which we state in advance.
  • Refunds approved by the supplier are normally passed on to you within 7–10 business days of our receiving them.
  • If a supplier changes or cancels a service (for example a schedule change), we will tell you as soon as we know and help you with the options the supplier offers.

5. Passports, visas and health

  • Every traveller is responsible for holding a valid passport (usually with at least six months’ validity), the right visas and any health documents required by the countries visited or transited. We will help and advise, but entry decisions are made by the authorities.
  • Visa application fees and our visa service fee are payable in advance and are not refundable if a visa is refused or delayed, because the authority keeps its fee.
  • We are not responsible for the consequences of a refused entry, an expired document or a missing vaccination.

6. Travel insurance

We strongly recommend travel insurance for every trip, covering medical costs, cancellation, delay and baggage. We can arrange it; the cover is provided by the insurer under its policy terms.

7. Our liability

  • GoTrips is liable for its own negligence in making a booking. It is not liable for the acts, omissions, delays or failures of airlines, hotels or other suppliers, nor for events outside anyone’s reasonable control (weather, strikes, epidemics, government action, war or civil unrest).
  • Where liability cannot be excluded, it is limited to the amount you paid GoTrips for the service concerned.
  • Nothing in these terms limits liability that cannot be limited under the laws of the Kingdom of Bahrain.

8. Your responsibilities

You must give us accurate information, check documents when you receive them, arrive on time for every service, follow the supplier’s rules and behave lawfully and considerately while travelling. Costs caused by a breach of these responsibilities are yours.

9. Complaints

If something goes wrong during the trip, tell the supplier and our 24/7 support line at once so it can be put right. Afterwards, write to care@gotrips.bh within 28 days of returning; we will acknowledge your complaint and reply after investigating.

10. Privacy

We handle personal data as described in our Privacy Policy.

11. Law and disputes

These terms are governed by the laws of the Kingdom of Bahrain, and the courts of the Kingdom of Bahrain have jurisdiction over any dispute. If any clause is found invalid, the rest continue to apply.

12. Contact

GOTRIPS W.L.L · Office v30, Road 7, Block 907, Riffa / Alshargi, Kingdom of Bahrain · P.O. Box 115 · info@gotrips.bh · +973 7790 7722